ELEVEN23

PRIVACY POLICY

Last Updated: April 16, 2025

1. INTRODUCTION

eleven23 ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application AppName (the "App").

Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide to Us

We collect information that you voluntarily provide when using our App, including:

  • Account Information: Name, email address, date of birth, gender
  • Health and Fitness Information: Weight, height, dietary preferences, allergies, medical conditions, activity levels
  • User Activity: Workout logs, meal logs
  • Communication Data: Messages you send to us directly through the App or via email

2.2 Information Collected Through Third-Party Services

The App uses third-party services that may collect information used to identify you:

  • Authentication Services: We use Firebase for user authentication, which collects your email address
  • Payment Processing: We use RevenueCat to process subscription payments

2.3 Information Automatically Collected

In the future, we may collect device and usage information including:

  • Device identifiers
  • IP address
  • Operating system information
  • App usage statistics
  • Log data

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Create and maintain your account
  • Generate personalized meal and workout plans using AI technology
  • Provide, maintain, and improve the App
  • Respond to your comments, questions, and requests
  • Process your payments and manage your subscription
  • Send you technical notices and service-related messages
  • Monitor and analyze usage trends to improve the user experience
  • Detect, prevent, and address technical issues

3.1 AI Processing of Your Data

Our App uses artificial intelligence to analyze the health and fitness information you provide to create a personalized profile. This profile is then used with proprietary algorithms to generate customized meal plans and workout routines. The AI recommendations are tailored based on your specific health goals, dietary preferences, medical conditions, and activity levels.

4. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the limited circumstances described below:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our App, conducting our business, or providing services to you, provided they agree to keep this information confidential. These include:

  • Firebase (user authentication)
  • RevenueCat (subscription management)
  • Google (hosting and analytics)
  • Apple (analytics for iOS users)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. DATA STORAGE AND SECURITY

5.1 Data Storage

We store your personal information on Google Cloud servers. In the future, we may transfer to our own proprietary servers. All data is stored securely with appropriate technical measures.

5.2 Data Security

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable.

5.3 Data Breach Response

In the event of a data breach, we will take all necessary steps to comply with applicable data protection laws, including notifying users and relevant authorities as required by law.

6. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your personal information, we will delete it unless we are required to retain it for legitimate business or legal purposes.

7. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate information
  • Deletion: You can request deletion of your personal information
  • Restriction: You can request restriction of processing of your information
  • Data Portability: You can request transfer of your information to another service
  • Withdrawal of Consent: You can withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@eleven23.works.

8. COOKIES AND TRACKING TECHNOLOGIES

The App uses authentication tokens for login purposes. These tokens help maintain your logged-in status and secure your account. We do not use cookies for advertising purposes within the App.

9. CHILDREN'S PRIVACY

Our App is intended for users who are at least 16 years old. We do not knowingly collect information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

Parents or guardians of users between 16-18 years of age should supervise their child's use of the App, particularly given the health-related nature of the information collected.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Albania and choose to provide information to us, please note that we transfer the information to Albania and process it there.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We will also notify you through in-app notification and email before making significant changes that impact your privacy rights.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:
Email: info@eleven23.works